Terms & Conditions

ClockItz (“ClockItz”, “we”, “us” or “our”) is operated by INSTACLOUD SOLUTIONS LLP. These Terms & Conditions (“Terms”) form a binding agreement between you (“User”, “you”) and INSTACLOUD SOLUTIONS LLP governing your use of the ClockItz website, mobile applications, and any related services (together, the “Platform”).

By creating an account, browsing events, booking a ticket, or otherwise using the Platform, you agree to be bound by these Terms and by our Privacy Policy, which is incorporated here by reference. If you do not agree, please do not use the Platform.

• “Organizer” means any individual or entity that lists, publishes, or manages an Event on the Platform.
• “Event” means any ticketed experience — concert, workshop, comedy show, festival, or similar — listed on the Platform.
• “Ticket” / “Pass” means a digital entitlement (which may be zone-, day-, or category-specific) purchased through the Platform that grants entry or access to an Event, subject to the Organizer’s terms for that Event.
• “Booking” means a completed purchase transaction for one or more Tickets.

You must be at least 18 years old, or the age of legal majority in your jurisdiction, to create an account and transact on the Platform. Users below this age may use the Platform only under the supervision of, and with transactions made by, a parent or legal guardian.

You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account. Notify us immediately at sales@instacloudsolutions.com if you suspect unauthorized use.

You agree to provide accurate, current and complete information when registering and to keep it updated.

You agree not to: (a) use the Platform for any unlawful purpose; (b) attempt to gain unauthorized access to any part of the Platform, other accounts, or systems; (c) use automated means (bots, scrapers) to access or extract data from the Platform without our written consent; (d) interfere with or disrupt the integrity or performance of the Platform; (e) impersonate any person or entity, or misrepresent your affiliation; or (f) upload or transmit content that is unlawful, defamatory, obscene, or infringes any third party’s rights.

We may suspend or restrict access to the Platform, in whole or in part, for maintenance, security, or legal reasons, with or without prior notice where reasonably possible.

Ticket prices, availability, ticket types (zones, passes, categories) and event details are set by the Organizer of each Event. ClockItz displays this information as provided by Organizers and does not independently verify every detail unless stated otherwise.

A Booking is confirmed only once payment is successfully processed and a confirmation (with your digital ticket) is issued. Please review Event details, date, venue, timing, and ticket terms carefully before completing a Booking — Bookings cannot always be modified once confirmed.

Each Ticket may carry a maximum-per-booking limit, zone or day restrictions, and other conditions set by the Organizer; these are shown at the time of purchase and form part of your agreement with the Organizer for that Event.

All prices are displayed in Indian Rupees (₹) unless stated otherwise and may include a convenience fee, applicable taxes (including GST), and any charges levied by the Organizer. These are shown before you confirm payment.

Payments are processed through a third-party payment processor. ClockItz does not store your full card, UPI, or net-banking credentials — these are handled directly by the payment processor in accordance with applicable payment industry security standards. By making a payment, you also agree to the applicable terms of that payment processor.

We are not responsible for delays or failures caused by your bank, card network, or the payment processor, though we will make reasonable efforts to assist in resolving payment discrepancies.

Depending on the ticket type, one of the following refund policies may apply, as configured by the Organizer: (a) non-refundable; (b) refundable until a specified date/time before the Event; (c) refundable only if the Organizer cancels the Event; or (d) refundable subject to case-by-case review and approval.

If an Organizer cancels or materially reschedules an Event, affected Bookings will be handled per the policy communicated for that Event — typically a refund of the ticket value (excluding non-refundable convenience fees, unless stated otherwise) or the option to use the ticket for a rescheduled date.

Approved refunds are processed back to the original payment method and may take a number of business days to reflect, depending on your bank or payment provider.

ClockItz acts as a ticketing and technology platform connecting you with Organizers; where an Event itself is cancelled, postponed, or otherwise not delivered as described, the primary responsibility for remedy rests with the Organizer, and ClockItz will assist in facilitating the applicable refund process.

If you list or manage Events as an Organizer, you additionally agree that: (a) all Event information you publish (dates, venue, pricing, capacity, age restrictions, refund policy) is accurate and lawful; (b) you hold all licenses, permits, and consents required to host the Event and to charge for entry; (c) you are responsible for delivering the Event as described and for honoring the refund and entry policies you configure on the Platform; (d) you will not use the Platform to sell tickets for unlawful, fraudulent, or misleading events; and (e) you are responsible for tax reporting and compliance obligations arising from your sales.

ClockItz may review, suspend, or remove any Event listing that appears to violate these Terms, applicable law, or that poses a risk to Users.

Tickets are typically issued as a digital, QR-based pass tied to your Booking and are intended for one-time use for entry validation at the venue. Reselling, duplicating, or transferring tickets outside any mechanism explicitly provided by the Platform or Organizer is prohibited and may result in denial of entry without refund.

You agree to comply with the venue’s rules, safety instructions, and any Organizer-imposed conditions (age restrictions, prohibited items, ID checks) while attending an Event. Organizers and venues reserve the right to refuse or remove entry for conduct that is unsafe, unlawful, or disruptive.

The Platform, including its design, logos, text, graphics, and software, is owned by or licensed to INSTACLOUD SOLUTIONS LLP and is protected by applicable intellectual property laws. You may not copy, modify, distribute, or create derivative works from any part of the Platform without our prior written consent, other than for your own personal, non-commercial use of the Platform as intended.

The Platform may link to or integrate with third-party services (such as payment processors, mapping services, or social media). We are not responsible for the content, policies, or practices of third-party services, and your use of them is subject to their own terms.

The Platform is provided on an “as is” and “as available” basis. To the fullest extent permitted by law, we disclaim all warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not guarantee that the Platform will be uninterrupted, error-free, or that every Event listed will occur exactly as described, as Event details are set by Organizers.

To the maximum extent permitted by applicable law, INSTACLOUD SOLUTIONS LLP and its officers, employees, and affiliates shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenue, arising out of or related to your use of the Platform or attendance at any Event. Our aggregate liability for any claim arising from a Booking shall not exceed the amount actually paid by you for that Booking.

You agree to indemnify and hold harmless INSTACLOUD SOLUTIONS LLP from any claims, damages, liabilities, and expenses (including reasonable legal fees) arising from your violation of these Terms, your misuse of the Platform, or (if you are an Organizer) your Event or its delivery.

We may suspend or terminate your account or access to the Platform, with or without notice, if we reasonably believe you have violated these Terms, engaged in fraudulent activity, or created risk or legal exposure for ClockItz, other Users, or Organizers. You may stop using the Platform and request account deletion at any time by contacting us.

We may update these Terms from time to time to reflect changes in our services or for legal or operational reasons. The updated Terms will be posted on this page with a revised “Last updated” date. Continued use of the Platform after changes take effect constitutes acceptance of the revised Terms.

These Terms are governed by the laws of India. Subject to applicable law, the courts located in Gujarat, India shall have exclusive jurisdiction over any dispute arising out of or relating to these Terms or your use of the Platform.

For any questions about these Terms, write to us at sales@instacloudsolutions.com.

INSTACLOUD SOLUTIONS LLP
Gujarat, India