Delete Your Account

You can request account deletion directly from the app or website — Profile → “Request account deletion” — without needing to contact support.

To delete your ClockItz account by email instead, send a message from the address linked to your account:

• Send a message to sales@instacloudsolutions.com with the subject line “Delete my ClockItz account”.
• Include the email address or phone number your account is registered with, so we can verify it’s you.
• We may reply to confirm the request before processing it, to make sure no one else can delete your account on your behalf.

Once your deletion request is verified and processed, we permanently delete or anonymize:

• Your profile information — name, email address, phone number, and login credentials.
• Saved preferences, device tokens, and app activity tied to your account.
• Your account’s association with any future logins — you’ll need to create a new account to use ClockItz again.

Some information tied to past Bookings cannot be deleted immediately, because we’re legally required to keep it or because Organizers need it for events you’ve already attended:

• Transaction and payment records — retained as required under applicable tax, accounting, and financial regulations, even after your account is deleted.
• Booking records tied to past or upcoming Events — may be retained by the relevant Organizer for entry validation, dispute handling, or legal compliance, independent of your ClockItz account.
• Fraud and security logs — limited records may be kept where needed to protect the platform and other users from abuse.

This retained information is kept only as long as legally necessary and is not used to reconstruct your deleted profile. See our Privacy Policy for more detail on data retention.

We aim to complete verified deletion requests within 7 business days. You’ll receive a confirmation email once your account and associated personal data have been deleted.

Questions about this process, or about what data we hold? Reach us at sales@instacloudsolutions.com.