Privacy Policy

This Privacy Policy applies to personal information collected by INSTACLOUD SOLUTIONS LLP (“ClockItz”, “we”, “us”, “our”) through the ClockItz website, mobile applications, and related services (the “Platform”), whether you are browsing Events, booking Tickets as a User, or listing Events as an Organizer.

This Policy should be read together with our Terms & Conditions.

Information you provide

• Account details — name, email address, phone number, and password (stored securely, never in plain text).
• Booking details — the Events, ticket types, and quantities you purchase, and billing details needed to complete a transaction.
• Organizer details — if you list Events, business/organizer name, contact details, venue information, and settlement details.
• Communications — messages you send us for support, or feedback and reviews you choose to submit.

Information collected automatically

• Device and usage data — device type, operating system, app version, IP address, and general log data such as pages viewed and actions taken on the Platform.
• Approximate location — if you enable location access, to help surface Events near your city; you can disable this in your device settings at any time.

Information from third parties

When you complete a payment, our third-party payment processor shares limited transaction status information with us (such as payment success/failure and a reference ID) — we do not receive or store your full card, UPI, or bank credentials.

• To create and manage your account, and to process and confirm Bookings.
• To generate and validate digital tickets (including QR codes) for event entry.
• To communicate Booking confirmations, Event updates, changes, or cancellations.
• To provide customer support and respond to your requests.
• To improve the Platform, understand usage patterns, and personalize event recommendations.
• To detect, investigate and prevent fraud, abuse, or security incidents.
• To comply with legal, tax, and regulatory obligations.

We do not sell your personal information. We share information only as needed to operate the Platform:

• With Organizers — when you book a Ticket, the Organizer of that Event receives the booking details needed to honor your ticket (such as your name and ticket type), for entry validation and Event-related communication.
• With service providers — including our third-party payment processor, cloud hosting, and communication (SMS/email) providers, strictly to perform services on our behalf.
• For legal reasons — where required by law, regulation, court order, or to protect the rights, safety, or property of ClockItz, our Users, or the public.
• Business transfers — in connection with a merger, acquisition, or sale of assets, subject to this Policy continuing to govern your information.

The Platform uses cookies and similar technologies (such as local storage on the mobile app) to keep you signed in, remember preferences, and understand how the Platform is used. You can control cookies through your browser settings; disabling them may limit some features of the Platform.

We retain personal information for as long as your account is active or as needed to provide the Platform, comply with our legal and tax obligations, resolve disputes, and enforce our agreements. Booking and transaction records may be retained longer where required by applicable financial or tax regulations.

We use reasonable administrative, technical, and physical safeguards designed to protect your information, including encryption of data in transit and access controls on our systems. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

Subject to applicable law (including India’s Digital Personal Data Protection Act, 2023, where applicable), you may:

• Access, review, and update your account information at any time from within the app or by contacting us.
• Request a copy of the personal information we hold about you.
• Request correction of inaccurate information, or deletion of your account and associated personal data, subject to any records we are legally required to retain.
• Withdraw consent for optional data uses (such as location access or promotional communications) at any time.
• Opt out of promotional emails/SMS via the unsubscribe link or by contacting us — you may still receive essential transactional messages (e.g., booking confirmations).

To exercise any of these rights, contact us at sales@instacloudsolutions.com. We will respond within a reasonable time as required by applicable law.

The Platform is not directed at children under 18. We do not knowingly collect personal information from children under 18 without appropriate parental or guardian consent. If you believe a child has provided us personal information without such consent, please contact us so we can remove it.

The Platform may contain links to third-party websites or services (such as a payment processor’s checkout page). This Policy does not apply to those third parties, and we encourage you to review their privacy policies separately.

Your information is primarily stored and processed on servers located in India. Where any information is processed by service providers located outside India, we take reasonable steps to ensure it continues to receive an appropriate level of protection consistent with this Policy and applicable law.

We may update this Privacy Policy from time to time. Material changes will be reflected by an updated “Last updated” date on this page, and where required, we will provide additional notice (such as an in-app notification).

If you have questions, concerns, or complaints about this Privacy Policy or how your information is handled, please contact our Grievance Officer:

Grievance Officer
INSTACLOUD SOLUTIONS LLP
Gujarat, India
Email: sales@instacloudsolutions.com