Refund Policy

Last updated: September 14, 2026

This page is a standalone copy of §7 (“Cancellations & Refunds”) of our Terms & Conditions, which governs your use of Clockitz in full.

Cancellations & Refunds

Refund eligibility is set individually by each Organizer for each ticket type, and is shown to you before you complete a Booking. Unless an Organizer has explicitly marked a ticket type as refundable (with or without a cut-off date), tickets are non-refundable by default.

Depending on the ticket type, one of the following refund policies may apply, as configured by the Organizer: (a) non-refundable; (b) refundable until a specified date/time before the Event; (c) refundable only if the Organizer cancels the Event; or (d) refundable subject to case-by-case review and approval.

If an Organizer cancels or materially reschedules an Event, affected Bookings will be handled per the policy communicated for that Event — typically a refund of the ticket value (excluding non-refundable convenience fees, unless stated otherwise) or the option to use the ticket for a rescheduled date.

Approved refunds are processed back to the original payment method and may take a number of business days to reflect, depending on your bank or payment provider.

ClockItz acts as a ticketing and technology platform connecting you with Organizers; where an Event itself is cancelled, postponed, or otherwise not delivered as described, the primary responsibility for remedy rests with the Organizer, and ClockItz will assist in facilitating the applicable refund process.

Clockitz does not have a self-service cancel or refund button in your account — to request one for a specific booking, open that booking under My Bookings and use “Need help with this booking?”, or contact us.